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Frequently Asked Questions

What types of payment methods do you accept?

Visa, Visa Debit, MasterCard

What time can I check in and what time do I need to check out?
  • Check In Time – 3pm
  • Check Out Time – 11am
What are the facilities included in your hotel?
  • Complimentary WIFI
  • Al Portico Restaurant
  • Wine Bar
Is smoking permitted in the hotel?

This is a non-smoking hotel

What is the cancellation/deposit policy?

24 hours prior to arrival (before 3pm)

Do you have parking and is it included in my room rate?
  • The hotel has 2 car park spaces which are allocated on a first come first
    served basis.
  • In front of the hotel restricted to one hour during 8.00am and 6.00pm,
    after that no problem.
  • On London Road restricted to two hours during 8.00am and 6.00pm, after
    that no problem.
  • Mount Edgecumbe Road, opposite to the hotel at the top no restrictions
    applies. On the hill restricted to 4 hours during 8:00am and 6:00 pm.
  • The Multi-storey off London Road, Torrington Street, £0.80p per hour
    between 8:00am and 6.00pm, seven days a week.
  • Blue badge holders can park outside unrestricted.
Are pets allowed?

No pets allowed, except guide dogs

Does the hotel accommodate people with disabilities?

The hotel is wheelchair accessible

Is internet available and what is the cost?

There is free WiFi throughout the hotel

What are your dining times for breakfast, lunch and dinner?
  • Breakfast served between 7am till 10am Monday to Friday and 8am till 11am on Saturday and Sunday
  • Lunch served between 12pm and 3pm last order at 2.45pm Monday to Sunday
  • Dinner served between 6pm till 10pm last order at 9.45pm Monday to Saturday
Do you accept group bookings?

When booking more than 5 rooms, different policies and additional supplements may apply.

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